1 reviews | Active since Jul 2011
MTN "Dedicated Consultants"
I travelled overseas 2 weeks ago and had problems with roaming. I could make and receive calls, but could not roam on data. Logged a call with MTN support and received "We have received your inquiry and we have allocated a reference number to you. One of our dedicated consultants will get in touch with your shortly."
That was 2 weeks ago
Good day Gareth,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please see below, the data roaming service is active on your line:
Services
Service RBPRGW1
Soft Suspended No
Hard Suspended No
RICA Barred No
International Calling Enabled
Voice Enabled
SMS Send Enabled
SMS Receive Enabled
Int Roaming Voice Enabled
Int Roaming Data Enabled
Conference Call Enabled
Packet Data - GPRS Enabled
Caller Tunez Disabled
Caller Id Presentation on incoming calls Enabled
Caller Id Restriction on outgoing calls Disabled
HSCSD Enabled
USSD Enabled
Basic Data Fax Disabled
Subscriber Type Unknown
SMS Only Roaming Disabled
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
Good day Gareth,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please see below, the data roaming service is active on your line:
Services
Service RBPRGW1
Soft Suspended No
Hard Suspended No
RICA Barred No
International Calling Enabled
Voice Enabled
SMS Send Enabled
SMS Receive Enabled
Int Roaming Voice Enabled
Int Roaming Data Enabled
Conference Call Enabled
Packet Data - GPRS Enabled
Caller Tunez Disabled
Caller Id Presentation on incoming calls Enabled
Caller Id Restriction on outgoing calls Disabled
HSCSD Enabled
USSD Enabled
Basic Data Fax Disabled
Subscriber Type Unknown
SMS Only Roaming Disabled
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,