CB
Celeste B
1 reviews | Active since Jul 2012
27 Aug 2015, 11:19
MTN declines upgrade without explanation
I went to the Istore in Brooklyn for an upgrade on my Ipad, as the MTN stores has no stock and doesn't know when they will receive stock either. I app**** numerous times and the feedback I got was that my application was declined with the following message: \Thank you for submitting your query
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MTN South Africa's replyOfficial
27 Aug 2015, 14:41Hello CelesteBey,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the retentions management team for urgent assistance. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the retentions management team for urgent assistance. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply27 Aug 2015, 14:41
Official
Hello CelesteBey,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the retentions management team for urgent assistance. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the retentions management team for urgent assistance. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,