1 reviews | Active since Oct 2012
MTN declines businesses
Day 1 - went to sign new contract with MTN for my NPC business - told - \We do not do business contracts here\"<br> Day 2 - sent in my partner to ask for business contract - told - \"yes we do business contracts\"<br> Day 3 - went in with all possible details - person tried to register business, got 3 screens and gave up<br> <br> I personally was responsible for Cellphones Direct and Mobile Direct in RSA from 1996 onwards. We took an order over the phone and credit vetted customers in 3 mins with next day delivery. MTN take weeks now!! What is wrong with MTN?<br> <br> As it happens, I also app**** online and was told I would get a call.. 1 week later ... Nothing! <br> <br> No wonder MTN is going under ... "
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,