IA
Ilse A
1 reviews | Active since Feb 2016
23 Feb 2016, 12:34
MTN declined me, their reason:Handed over in 2003
In 2003 I had a MTN contract that was handed over to their lawyers, because of late payments.<br> Few weeks ago I went to apply again for a Router but was declined because of the above mentioned reason.<br> According to my knowledge and the NCA something only reflex on your record for 5 years, however i have enquired by transunion of which they sent me my credit report and on there, there is no reflection of a bad record.<br> On the contrary under MTN it says ok.
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Replies (2)
MTN South Africa's replyOfficial
26 Feb 2016, 12:52Hello ilsea,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply26 Feb 2016, 12:52
Official
Hello ilsea,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Legal team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
IA
Ilse A's updateReviewer Update
03 May 2016, 14:17Good day
I'm still awaiting feedback from your legal team as stated in your feedback email dated the 26th Of February 2016.
REQ: ***
IA
Ilse A's update03 May 2016, 14:17
Reviewer Update
Good day
I'm still awaiting feedback from your legal team as stated in your feedback email dated the 26th Of February 2016.
REQ: ***