MTN decides how much "reserved data" I need, full amount nogal

<p>Dear MTN</p> <p> </p> <p>I sent 3 emails since Thursday to your complaints department and they have yet to contact me in response to my email.</p> <p> </p> <p>On Wednesday night, I decided to make a call but could not. When dailling *141#, I was horrified to see someone or something had moved R220 (full airtime) to reserved for data (even though I also had a data balance).</p> <p> </p> <p>Long story short, you team leader yesterday confirmed that when I have airtime available, the MTN network will dictate to me how I should spend my airtime i.e. calls or data. It is not done by a user (or even a customer) but is automatically done by your system.</p> <p> </p> <p>If I was hijacked and about to get my throat slit, and had one chance to call someone that could save my life, I would have been dead by now. But...the fun continues.</p> <p> </p> <p>Wednesday = R220 moved from main airtime to reserved for data (full amount). This meant that I could not make any calls. Note: I still had a data balance anyway yet MTN decided to reserve all my money for data</p> <p>Thursday = all my airtime was moved back from "reserved for data" to my main airtime pool. This meant I could make calls again</p> <p>Friday = a portion of my main airtime was moved back to "reserved for data"</p> <p> </p> <p>Can you please get the complaints team to call me, and then email me, as I will not be forgetting to take this further with the relevant ombudsman but they will require a formal response from MTN to myself before I complain to them.</p> <p> </p> <p>The audacity of me paying you a monthly fee yet you can dictate to me how I should spend my airtime.</p> <p>I eagerly await your complaints department call. Fun times when your contracts 24 months is up in 43 days :)</p> <p> </p>