SL
Sello Ledwala-Koma

1 reviews | Active since Jun 2019

25 Jun 2019, 14:20

MTN Deceiving Data Promos

They send me Promo SMS telling me to buy Airtime and get 300MB for a Day. i bought the Airtime hoping to get Free data they promised and i got nothing. I escalated by calling in and sending emails all i hear is to wait for 24 hours issue has been escalated to supervisor , i spoke to 4 agent different times i got told same story thats really pathetic.

the other agents told me they couldn't escalate to supervisor because i did cut the call which is pathetic indeed , notes where left on the call...i asked for the supervisor to call me i have been waiting since.

They are sending us Promo SMS to trick us into buying airtime, this has to stop.....its happening for the second time m fed-up about the service they giving us.

SMS that was send to me mysteriously disappeared from my inbox , i am waiting for my data as promised...is not even about data is about lies you feeding clients now you must account

sort out my issue if dignity and ubuntu still exist in you company

"Y'ello, Recharge with R20 now & get 300MB data FREE , valid for 1 Day. Stay Connected with friends & family. Ts&Cs. To OptOut SMS Stop to 30246" Emails reference 364569 Call centre ref : SMC\***

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jun 2019, 09:59
Official
Good day

Thank you for your post.
 We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Please note that I will investigate and revert back to you with feedback and a way forward.
 Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,