SS
Samantha S
1 reviews | Active since Feb 2020
23 Jun 2020, 11:46
MTN - ********* AND DISHONEST
If you require any honesty or customer service steer clear of MTN. When MTN make a mistake in billing and have only allocated you half of your monthly airtime, data and sms allowance dont expect MTN to admit their mistake and reimburse you. What MTN does is make you go round in circles from one *********** person to the next. There is no number or email other than the universal one which sends you to a new agent each time you respond to an email. There is no continuity at all. MTN you should be ashamed of yourself treating a loyal customer that has been with your company coming on 20 years. You have honoured this loyalty with deceit and *****. Pathetic.
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Samantha S's updateReviewer Update
25 Jun 2020, 11:25My partner has a Made for Me Large package since last year April. He received a call in May of this year if I am not mistaken from one of your sales ladies who asked if he would not like to change his package to the Made for Me XLarge. I asked her what he is on now and what does the package give. What this lady had told me and what he is actually getting on a monthly basis is half. I have an email from one of your Customer Care people confirming that the Large package changed in July 2019. My question is why then is he still only being allocated half on a monthly basis. If you are truly interested in sorting out this issue you can contact me on ***.
SS
Samantha S's update25 Jun 2020, 11:25
Reviewer Update
My partner has a Made for Me Large package since last year April. He received a call in May of this year if I am not mistaken from one of your sales ladies who asked if he would not like to change his package to the Made for Me XLarge. I asked her what he is on now and what does the package give. What this lady had told me and what he is actually getting on a monthly basis is half. I have an email from one of your Customer Care people confirming that the Large package changed in July 2019. My question is why then is he still only being allocated half on a monthly basis. If you are truly interested in sorting out this issue you can contact me on ***.