MTN Deceased Estates???????

Item: MTN South Africa
Rating: 1
Author: Elmich Van den Berg

I am trying to close a deceased person's account. I have sent the necessary e-mail to MTN Legal and received an automated response promising to resolve the matter within 24-28 hours. It has been 19DAYS. Despite another e-mail I didn't get a response.

Upon telephonic enquiry from 083135, I was told by a very unfriendly call centre person to visit the nearest MTN-branch. This is totally unacceptable to expect of an estate administrator to visit a MTN-branch to finalise. We don't even have a MTN-shop in our town.

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Replies (1)

MTN South Africa's replyOfficial

12 Jun 2018, 16:24

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Our condolence to the family.

MTN ***

Please can you send to me all the documents to cancel the MTN contract for Mr Eben Esterhuizen. This will be done via the legal department.

1. We do require the letter stating that your company is the executor for the client.

2. The client ID copy.

3. The death certificate.

MTN client had 2 numbers active on the account:

***- Expire date 2018-12-05 .

***-Expire date 2018-10-06.

Please send to me: ***

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply12 Jun 2018, 16:24

Official