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marijke O

1 reviews | Active since Feb 2015

26 Feb 2015, 15:43

MTN debt my account! My never had a mnt account!

I received a sms that a debt order went of my bank account for the amount of R3 500.59. REF MNT debt order SPA 4981 635. Now We Never had nor will I ever have a contract with MNT, I have never set foot in a MNT store!!! <br> So after speaking to my bank, they advised me to phone MTN directly. After holding an for 30 min hearing that annoying tune. I gave up and phoned the Stellenbosch branch. Now this lady was even less helpful told me I need to go to the police station and open I case.. ect. Later that day I went on MNT's website and submitted 4 ***** complains.Still nobody from MNT have phoned me. I have in the meantime had my bank withdraw the debt order. What to do now..... waist my time going into a MNT branch so sort this out!!! Because some person was not paying attention! <br> So MNT when you are wondering why R3 500.59 is drawn from your account, give me a call!!

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2015, 14:06
Official
Hello m olckers,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Please be advised that we are unable to contact you, the number you have provided is incomplete, would you kindly furnish us with the correct number and we will contact you and resolve the matter. Would you kindly email me on ***

Thank you.
Kagiso.
REQ:***