MK
Maxwel K

1 reviews | Active since Aug 2015

03 Feb 2016, 00:09

MTN debits your account for life!!

MTN has been debiting my account months after l called them to cancel my line. I called MTN to cancel my line after my contract expired. The contract lexpired in Sept 2015 and l called two moths before after someone told me thats what MTN will do. MTN confirmed that my line was cancelled and no further billings only to find out this year that they are still debiting my account every month. Imagine!! Beware !!! I called MTN and they told me they will return the money back to my account nothing so far. <br> <br> MTN is there to make you pay even when you cancel your expired contract in case you dont notice. And they wont pay back your money.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2016, 15:22
Official
Hello 20Andrey15,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that credit has already been passed on your MTN account. We have logged a request with our Banking to deposit the amount into your bank account.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
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