1 reviews | Active since Aug 2015
mtn debits more than agreed upon in contract
My installment is R469,but mtn started debits of R677.63 in March,672-April, 1202.67-may,1025.25June, I am waiting on proper concrete feedback,they say they looking for an SUL. <br> What is an SUL? According to mtn Montague Walk in service centre. This is the only stumbling block to them crediting my account, I cannot make sense of this!!!!<br> <br> I need mtn accounts department to investigate this poor account management process on their side and credit my account. I cannot afford for them to recklessly debit my account causing a deficiency in my family budget. <br> <br> I am the sole bread winner for my family and I cannot be put out of pocket for something that can be managed by a big business like MTN unless there are serious staff management concerns.<br> <br> I will not leave this matter like this but I am expecting a possitive response after this comment.<br> <br> concerned customer!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that if you are on package MTH My MTNChoice 100 mins, There must be a usage limit set up on the account, it serves as a Top up service, That means if you reach the usage limit you will be required to load your own bundles like Airtime.
That's the reason why your account went over and above your Normal Subscription.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that if you are on package MTH My MTNChoice 100 mins, There must be a usage limit set up on the account, it serves as a Top up service, That means if you reach the usage limit you will be required to load your own bundles like Airtime.
That's the reason why your account went over and above your Normal Subscription.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***