DL
Donovan L
1 reviews | Active since Sept 2015
06 Nov 2015, 00:40
Mtn debits account after its canceled and paid
My Mtn contract was cancelled and paid for on 25 September. we confirmed payment and cancellation with Mtn. They still debited my account again, we contacted them immediately for them to refund us. They said they would process the refund and it would take 7 to 10 working days. We are still waiting for the refund. This is not the first problem we have had with Mtn. This is the third complaint through Hello Peter and Mtn has still not resolved this problem.
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MTN South Africa's replyOfficial
06 Nov 2015, 11:50Hello Donovan29,
We are sorry for any inconvenience caused.
We received confirmation from our Retentions Department that the amount of R1549.70 is a valid amount outstanding for your invoice dated 26th of September 2015.
This amount was not included in the early termination fee as the debit order for this invoice was already submitted to the bank for debiting. They've confirmed that this amount needs to be paid and the account will be at a R0.00 balance.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We received confirmation from our Retentions Department that the amount of R1549.70 is a valid amount outstanding for your invoice dated 26th of September 2015.
This amount was not included in the early termination fee as the debit order for this invoice was already submitted to the bank for debiting. They've confirmed that this amount needs to be paid and the account will be at a R0.00 balance.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Nov 2015, 11:50
Official
Hello Donovan29,
We are sorry for any inconvenience caused.
We received confirmation from our Retentions Department that the amount of R1549.70 is a valid amount outstanding for your invoice dated 26th of September 2015.
This amount was not included in the early termination fee as the debit order for this invoice was already submitted to the bank for debiting. They've confirmed that this amount needs to be paid and the account will be at a R0.00 balance.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We received confirmation from our Retentions Department that the amount of R1549.70 is a valid amount outstanding for your invoice dated 26th of September 2015.
This amount was not included in the early termination fee as the debit order for this invoice was already submitted to the bank for debiting. They've confirmed that this amount needs to be paid and the account will be at a R0.00 balance.
Regards
Tim
MTN Complaints Management Team: REQ:***