MTN debiting unauthorized amounts over over R 5000

<p>Since my MTN account was closed my bank account has been debited twice with amounts exceeding R 5 200-00.</p> <p>My MTN contract came to an end in August this year. On the 11th September I went to the Clearwater MTN branch and gave them the one month notice that is required when moving from an ended contract to pre-paid.</p> <p>On the 4th of October I was officially moved over to pre-paid. Then on the 18th October I took out a new contract with Vodacom and requested a number switch which was performed successfully.</p> <p>I received confirmation from MTN that the number swap was successful. Then…. on the 31st of October a debit came off my account from MTNfor R 5 222.11</p> <p>I instructed the Bank to reverse the unauthorised amount which they did. I then went to the MTN office in 3 Simmonds street to complain, all they said was that there was definitely some suspicious activity on my account, but they did not do anything about it and said I should report it to the police.</p> <p>I went to Florida police station but they told me there was no point in raising a case because it could not be raised against a company because there is no suspect????</p> <p>Anyway I hoped it was just a once off mess-up… not the case….</p> <p>On the 30th November MTN debited me again, this time for R 5 233.51 I again instructed that the debit be reversed.</p> <p>It is shocking that MTN allows this behaviour and when one approaches the MTN consultants, they don’t do anything.</p> <p>I then tried to use the MTN ***** reporting option in which one fills in a form online with all the details and submits that, no surprise nothing happened and I have not heard anything from anyone from that aspect.</p> <p>I have tried calling the MTN pre-paid query line, it asks for the prepaid number then after entering the number it repeats the question even though the number is valid then cuts off.</p> <p> </p> <p>After repeatedly putting posts on MTN's facebook, the eventually sent me a message that they would investigate the issue.... well I have neard nothing from them an once again another amount has been debited from my account this time for R 5 244.91</p> <p>I will have to try go to the police again as MTN obviosuly do not care.</p>