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Warren P

1 reviews | Active since Jun 2010

11 Sept 2018, 11:32

MTN debiting too much every month

Cancel my contract with MTN immediately.

1. You don't have a signed contract with me. 2. You are debiting MORE than I agreed to with the agent who phoned me with an upgrade offer.

I've tried sorting this out for a month with your call center through various agents who promise feedback or calls from supervisors... This never happens. The social media team also only ever says "sorry for the delay we'll get back to you with feedback" and that doesn't happen either.

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Sept 2018, 18:31
Official

Good day Warren,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

Best regards,

WP
Warren P's update12 Sept 2018, 19:01
Reviewer Update
Hi Thank you for the response. Which IM are you referring to? The last message in my Facebook message is me asking for feedback from the Facebook team. The social media team is ignoring me on their wall and in their inbox. Please provide me a direct number of someone in a managerial position that can assist me. I'm still waiting for a callback from someone's manager and a response from an email I sent. I requested my voice recordings ages ago... the people who I requested from have stopped responding to my emails also. As such I can no longer wait for MTN to get back to me. So I kindly request the direct number of someone in a managerial position. Regards Warren