GK
Graham K

1 reviews | Active since Sept 2011

16 Oct 2015, 09:02

MTN Debiting my account *******LY

On Friday the 02 October 2015 I wrote into Hello Peter about the same issue, Since May 2015 I MTN has been debiting my account AND I DONT HAVE AN MTN ACCOUNT! I have reported this on numerous occasions and still the debit order goes through. Not only do I want this to stop, but I also want my money Back.<br> <br> Montoa stated that his management team would get back to me directly with an action plan on the 04 October 2015 REQ ***. 2 weeks later and still no response for them. Every contact number that I have been given (even by MTN Stores for this issue does not exist).<br> <br> What is going on with MTN? Do I have to go to the cops and open up a case of theft/*****? it looks like this is the only option at this stage as MTN will not return calls or assist/engage with me at all regarding this error which is of their making.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2015, 16:38
Official
Hello GrahamKnight,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We would like to advise you that this matter has been resolved and an amount of R2,440.00 has been credited to your account. We have requested banking to ensure that the funds are returned to the bank account they were debited from.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards
Siphumezo
REQ:***