sM
saood M

1 reviews | Active since Jan 2015

26 Jun 2016, 08:21

MTN Debiting my Account and I'm not a Customer

<p>Dear MTN,</p> <p> </p> <p>I have recently had a debit on my account over R2000.00 from you guys. I AM NOT a customer of yours and you are taking money from me. I have contacted my financial institution and they have confirmed that you are the culprits. </p> <p> </p> <p>Due to your mishap I am now basically forced to open a case of ***** against you guys and most probably get lawyers involved as MTN has my personal information that I have not given them by consent.</p> <p> </p> <p>If you could kindly contact me so we can resolve this matter as it is costing me time as well as money to fix the FU*KUP that you guys have made.</p> <p> </p> <p>I have tried contacting you guys with no success.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply27 Jun 2016, 09:36
Official

Good day Saood,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further. Please fax the documents to ********** 772.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

sM
saood M's update27 Jun 2016, 11:02
Reviewer Update

Hi,

I cannot view the contact number. Would you please be so kind as to write it without the **** or contact me on ********** 010 during working hours.