dS
dewald S
1 reviews | Active since Feb 2012
05 Jan 2019, 14:52
MTN debiting my account
MTN debited my account for fibre internet but I am not even with MTN. They cut off my cool ideas internet and sent me a bill and debited my account for R1,336.41.
Get it reversed!! This is the second time where MTN has billed me for a service that I did not get or did not ask for.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
07 Jan 2019, 12:42Good day Dewald
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 12:42
Official
Good day Dewald
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
07 Jan 2019, 13:20Good day Dewald
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we tried contacting you. ***** department checked on you ID number and the account under your ID number has been deactivated.
Please furnish us with more information as to the date of the R1,336.41 debit. Please check for an account or cell number as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we tried contacting you. ***** department checked on you ID number and the account under your ID number has been deactivated.
Please furnish us with more information as to the date of the R1,336.41 debit. Please check for an account or cell number as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 13:20
Official
Good day Dewald
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we tried contacting you. ***** department checked on you ID number and the account under your ID number has been deactivated.
Please furnish us with more information as to the date of the R1,336.41 debit. Please check for an account or cell number as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we tried contacting you. ***** department checked on you ID number and the account under your ID number has been deactivated.
Please furnish us with more information as to the date of the R1,336.41 debit. Please check for an account or cell number as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
dS
dewald S's updateReviewer Update
08 Jan 2019, 06:56Hi This is the debit order details
02 Jan 2019 S VILLAGE ***3 SAGE 1,336.41
You also sent me an invoice for a 400GB package that amounts to 1336.41 as well.
dS
dewald S's update08 Jan 2019, 06:56
Reviewer Update
Hi This is the debit order details
02 Jan 2019 S VILLAGE ***3 SAGE 1,336.41
You also sent me an invoice for a 400GB package that amounts to 1336.41 as well.
MTN South Africa's replyOfficial
08 Jan 2019, 07:04Good day Dewald
Kindly send me a copy of the invoice. Email to ***.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly send me a copy of the invoice. Email to ***.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Jan 2019, 07:04
Official
Good day Dewald
Kindly send me a copy of the invoice. Email to ***.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly send me a copy of the invoice. Email to ***.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,