MTN debiting me and not providing a service

Dear MTN - i have not been able to make outgoing calls on my contract for over 6 -8 months now. i was in your store to do my upgrade. I escalated it then, no luck. i was in. your sandton store - escalated it then - no luck

ive called your call centre no luck.

ive been told its gone to your IT dpt, and im still waiting patiently. You have been debiting my ccount religiously and i have not yet stopped my debit order.

i am willing to stop my debit order and fight you on it when the time comes. being a loyal long time client i do not expect this service from you. Give me a call urgently as i have not yet gotten any joy when i am the one running around to fix your problem.