MTN debiting incorrect amount
In May, I upgraded my device at iStore, the amount that has to be debited every month is R1259, but MTN keeps on debiting R209, I haven’t contacted them yet, is there a mistake or what?
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MTN South Africa's replyOfficial
26 Aug 2019, 09:03Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email requesting your account number or ID number in order for me to assist and resolve the issue.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email requesting your account number or ID number in order for me to assist and resolve the issue.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply26 Aug 2019, 09:03
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email requesting your account number or ID number in order for me to assist and resolve the issue.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you with no luck. However, I have sent you an email requesting your account number or ID number in order for me to assist and resolve the issue.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,