SS
Samantha S
1 reviews | Active since Jun 2013
08 Jul 2015, 09:31
MTN Debited twice off my account
<br> MTN is really starting to make me really angry.<br> <br> AFTER all the emails, calls and visiting the store, mtn still managed to make a mistake on my account.<br> <br> <br> I am so tired of having to pay bank charges for MTNS mistakes!!<br> <br> Please can someone call me to resolve this!
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MTN South Africa's replyOfficial
24 Jul 2015, 09:40Hello Sam2220,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with R282.89 for the additional invoice generated for the number that was migrated late over to prepaid.
We do also see that your payment method has been set to cash to avoid further return debit orders. We will suggest that you first pay the arrears and current balance of R1701.42 and thereafter set the debit order accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with R282.89 for the additional invoice generated for the number that was migrated late over to prepaid.
We do also see that your payment method has been set to cash to avoid further return debit orders. We will suggest that you first pay the arrears and current balance of R1701.42 and thereafter set the debit order accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Jul 2015, 09:40
Official
Hello Sam2220,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with R282.89 for the additional invoice generated for the number that was migrated late over to prepaid.
We do also see that your payment method has been set to cash to avoid further return debit orders. We will suggest that you first pay the arrears and current balance of R1701.42 and thereafter set the debit order accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now perused your account and we see that your account has been credited with R282.89 for the additional invoice generated for the number that was migrated late over to prepaid.
We do also see that your payment method has been set to cash to avoid further return debit orders. We will suggest that you first pay the arrears and current balance of R1701.42 and thereafter set the debit order accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***