TC
Thembelani C
1 reviews | Active since Apr 2015
30 Apr 2015, 11:30
MTN DEBITED MY ACCOUNT EVEN THOUGH I CANCELLED CON
hello Peter,<br> I had a 24 month cell phone contract with MTN and it expired on the 30 March 2015. I phone them from the 1st of April till the 10TH April 2015 and only on the 10 April 2015, my contract was cancelled and I migrated to be a PREPAID user. On the 26 April 2015 the debited money R239. from my account. I phone them on 173 number but no one is able to help me and I can't phone 808 because I am no longer a contract customer. I wrote a query on their MTN ACTIVE page but no one has contacted me about this matter.<br> I'm really upset because they do not respond to my query, . here's my mtn references.<br> ***<br> ***<br> ***<br> ***
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MTN South Africa's replyOfficial
17 May 2015, 12:30Hello Teepower23,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please note that the amount of R239.00 that was debited from your account was for the invoice which closed on the 20th of March 2015(usage from the 21-02-2015 till 20-03-2015).
Your new cycle started on the 21st of March and the contact was cancelled on the 9th of April 2015. MTN did not invoice you for the month of April 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please note that the amount of R239.00 that was debited from your account was for the invoice which closed on the 20th of March 2015(usage from the 21-02-2015 till 20-03-2015).
Your new cycle started on the 21st of March and the contact was cancelled on the 9th of April 2015. MTN did not invoice you for the month of April 2015.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply17 May 2015, 12:30
Official
Hello Teepower23,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please note that the amount of R239.00 that was debited from your account was for the invoice which closed on the 20th of March 2015(usage from the 21-02-2015 till 20-03-2015).
Your new cycle started on the 21st of March and the contact was cancelled on the 9th of April 2015. MTN did not invoice you for the month of April 2015.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
Please note that the amount of R239.00 that was debited from your account was for the invoice which closed on the 20th of March 2015(usage from the 21-02-2015 till 20-03-2015).
Your new cycle started on the 21st of March and the contact was cancelled on the 9th of April 2015. MTN did not invoice you for the month of April 2015.
Regards,
Lawrence
REQ: ***