MTN Debited My Account After Confirmed ***** Case – Still No Refund!

I am extremely disappointed and frustrated with MTN. I reported a ***** case on my MTN account after two iPhones were ********ly taken using my details. MTN investigated and confirmed that ***** was indeed detected, the devices were blacklisted, and I was assured that the money would be credited back and no further debits would occur.

Despite this, R2,977 was debited from my bank account today (20 October 2025)! This is absolutely unacceptable, especially since this money was meant for my child's school fees. This matter has caused me significant stress and financial inconvenience in past 2-3 months. I expect urgent action and feedback within 24 hours.

How can MTN confirm *****, claim the issue is resolved, and still allow money to be taken from my account? This shows a serious lack of internal control and customer care.