MTN DEBITED ME FOR A *****ULENT CONTRACT AND FAILS TO REFUND ME

In November 2023 I discovered that someone took up an MTN contract using my detail’s *****ulently through a Debi check notification that came through on my phone requesting for my authorisation. I rejected the request and went to MTN to find out what was going on. I was advised of the *****ulent account and was given a list of documents submit to the ***** department for an investigation to begin. Upon investigation MTN cancelled the contract within the promised timeframe however I was never notified as they were “still communicating with me via the *****ulent email that they had on file” - MISTAKE NUMBER 1

I then app**** for a refund of the debit order that was taken from my account in December even after I had rejected the debit check, which was also reversed to me within the promised timeframe, but this was sent to the “same *****ulent MTN account that was settled and closed as a ***** case” - SECOND MISTAKE

It has now been over 3 months of constant follow ups and 3 escalations with my money (R1608,40) stuck in an MTN account and not being transferred to my bank account where it was debited. I have been to the physical stores twice and communicated via email with a consultant for 2 months but still no joy.

I need my money credited back into my bank account ASAP.