MTN - debit orders & poor service

I would give zero stars, but unfortunately that's not an i option. On the 1st of March I received an SMS from MTN saying that there is an issue with my debit order and I must please go in store to pay to avoid the suspension of services. I went on the 1st of March and paid the amount due. After I have paid them I received an SMS saying that the SMS was sent out in error and the debit order proceeded to go off my bank account.

I went in to the Blue Route Mall store and the consultant was super unhelpful. Basically told me that I have to do it at the bank (almost as if he didn't feel like helping me) - after insisting that he reverse the payment he informed me that it would take 3 weeks to be processed which is completely ridiculous!!! This morning (6.3.21) ANOTHER amount was debited from my bank account...

I've been a client of MTN for 21 years, but this will definitely be my last contract. Absolutely poor service!!