**** MTN DEBIT ORDER UNAUTHORISED EVEN

I have had my contract with mtn since 2009. OK, I will do upgrades or just sit with my phone for 4 years without upgrading. I then took the home wifi as an additional for issues such as working from home etc. I recently upgraded my home wifi which saw my bill go down by R200 or so. Then MTN seeing that the bill reduced by R200, they activated itemized billing and charged me R95 for it which now they are debiting separate from the normal debit order.

Fact is this it is against the NCA to activate anything on the customers account without the customer asking for the service. MTN know this.

I then reversed the R95 debit order because I didn't authorize them to do that. They have now threatened me that they will block me from making calls on my phone cause I owe them R95.

Please MTN, sometimes do right by customers. You know the law. If I have not authorized you to give me any service additional to what I asked for phone minutes, data then you have no rights to activate anything else by yourselves and then think it is legal to then charge me for it.

You will not threaten me nor block my phone either.