MTN debit order and refunds.

<div>I have a contract with MTN South Africa and noticed two debit orders on my account on the same day with different amounts. Upon calling the MTN call center, I was informed that one debit order was for expired data from a month-to-month contract that was supposed to end on August 17, 2025. I called on July 17, 2025, to cancel the contract, but it was only canceled on August 17, 2025. The last debit order for the number was at the end of August 2025. However, the following month, R636 was debited from the account. The call center agent stated that the money was for data loaded on the canceled number from August 17 to September 16, 2025, which i questioned, as the number should have been inactive. The agent said that MTN loaded data the same day that the number was supposed to be deactivated.

I have a questions for this charge, as the number should have been inactive during that period and also seek clarification from MTN regarding whose instruction the data was loaded on and who used the data, as the number was offline and I did not approve or use the data. I therefore l refused to be liable for unauthorized data usage</div>