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Albert R
1 reviews | Active since Mar 2018
02 May 2018, 12:14
MTN debit order
Hi
I have 2 contract phones from MTN which I took out in January 2018. Up to now the debit orders never came off my bank account and my lines are suspended again (second time). About 2 months ago when I also had the same problem, the agent at the service desk checked my bank details and confirmed that the details are correct but the debits are still not coming off. Now my lines are suspended again. Can someone please help with this issue?
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Replies (3)AR
Albert R's updateReviewer Update
03 May 2018, 12:04The affected numbers are: *** and ***
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Albert R's update03 May 2018, 12:04
Reviewer Update
The affected numbers are: *** and ***
MTN South Africa's replyOfficial
03 May 2018, 22:14Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reconnected your lines *** ,*** and make a cash payment of R 598.62 before the end of 11th of may.
ABSA Bank
MTN SP
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 May 2018, 22:14
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reconnected your lines *** ,*** and make a cash payment of R 598.62 before the end of 11th of may.
ABSA Bank
MTN SP
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: ***
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
AR
Albert R's updateReviewer Update
03 May 2018, 23:32Hi
Thanks for this. I will arrange for the payment to be made before 11 May.
AR
Albert R's update03 May 2018, 23:32
Reviewer Update
Hi
Thanks for this. I will arrange for the payment to be made before 11 May.