AM
Alvin M
1 reviews | Active since Aug 2018
01 Nov 2018, 10:01
MTN Debit
Another Debit went off from MTN SP. Now, this is my second complaint. on the 31 of August 2018, MTN SP debited R776.27 cents which I reversed. On 29th September 2018, MTN debited R1518.94 which I reversed. Just Yesterday MTN SP debited R2261.61 which I also reversed. When I wrote my first complaint I clearly stated that I DO NOT HAVE ANY CONTRACT WITH MTN. I submitted my certified Copy of my ID and an affidavit specifying that I did not open up a contract with MTN. Please sort out this issue MTN.
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MTN South Africa's replyOfficial
01 Nov 2018, 17:18Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order is cancelled the sim cards suspended.
We do not pick up any affidavit and ID copy for the ***** department to investigate.
Please forward the affidavit and ID copy to me for further assistance. My email address ***
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Nov 2018, 17:18
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The debit order is cancelled the sim cards suspended.
We do not pick up any affidavit and ID copy for the ***** department to investigate.
Please forward the affidavit and ID copy to me for further assistance. My email address ***
Alice van der Merwe
Complaints Analyst
Best regards,
AM
Alvin M's updateReviewer Update
02 Nov 2018, 00:09I have sent the affidavit and a copy of my ID to Mike Ramaboka, Does this mean I have to send the same documents to different people at MTN?
AM
Alvin M's update02 Nov 2018, 00:09
Reviewer Update
I have sent the affidavit and a copy of my ID to Mike Ramaboka, Does this mean I have to send the same documents to different people at MTN?