MTN deactivating numbers

I am very disappointed with MTN and it’s agents. I made a call yesterday at at 21:30 hours to ask that my SIM card be reactived. After speaking to an agent she confirmed it was reactivated and will work after 24 hours. I waited patiently after 24 hours and it was not reactivated. I called the call Centre today and an agent informed me it was a mistake and I must call technical. After calling technical department I then was yet again taken in circles being transferred and holding for ages. This kind of service is disappointing. I have been using my number since 2010 and am a proud customer of mtn. It’s such service that leaves us disgruntled and dissatisfied. Can you please reactivate my number. It’s really frustrating