MTN deactivated my number without reason or resolution. Appalling service!

My MTN number has been inactive since 19 December 2022, and what a horrifying experience i have had trying to resolve this issue. I still, to this day, have no idea why my number was deactivated. i have had this number for MANY YEARS, and cannot afford to lose it. i have gone to MTN Pavillion, Gateway, and The Workshop in Durban- all branches have dismally failed to even explain to me why my number is inactive. Hello Peter is literally my last resort in efforts to get MTN to reactivate my number; and i need an explanation WHY. An MTN manager by the name of Suvan is the worst of all the MTN personnel- HOW DO YOU EVEN APPOINT YOUR MANAGERS? He promised to help me the day i was referred to him- he took ALL my details (even address) and has never returned any of my calls or messages. Even my 3 of my kids tried to reach out to him several times. He keeps saying he will attend to it. I am appalled by the sheer negligence and lack of customer care displayed by MTN- who even has the audacity to deduct money from my account for my contract on this number that is now non-existent! I want to be fully reimbursed for the period i haven't been able to make or receive calls on my 083 number; and moreover, i NEED my cell number to be reactivated. Please someone intervene!