MTN - DAYLIGHT ******S

I have an ENORMOUS compliant regarding MTN SA and their branch in Northridge Mall BLOEMFONTEIN to be precise. I recently upgraded my cell phone contract in May. And then in June I had to upgrade my wifi router before the contract went back to the originale price - it was a special of R240 for 2 years. When I upgraded my phone nothing was said to be regarding prorata fees. When I upgrazde my wifi they told me they have a new special but because its a total different one I need to cancel the previous wifi contract to take out the new one. So I had to pay an amount of R315,40 in to do so. NOTHING was said that I will still have to pay in on the old wifi contract. So for me - on a very strict budget where I budget for R800 pm for communication the debit orders that went of on the 30th and the 4th was a huge shock. Apart from the R315,40 I had to pay instore they took R1126 on the 30th of May and another R249 on the 4th of July. So the total amount of my phone and wifi this month adds up to R1690. How do they think must I afford this. Claiming that the amount of R1126 includes my new monthly fee for my new phone contract plus X amount of my previous wifi contract THAT THEY SHOULD HAVE CANCELLED!!!!!! No one in that store told me that there will still be money taken for that. In fact the guy told us there are no other fees then. HOW MUCH MONEY DO THEY WANT TO MAKE FROM ONE PERSON? How do they justify this???? Apart from this bad experience their service are also so poor. Their systems are always off and slow - I had to give my thumb prints like a million times, give my ID number over and over - it took me all in all almost 4 hours to upgrade both devices. I had to go back the next day to sort out another problem on the wifi router. Believe me I am going to get my money back on the supposedly previous wifi fees. This cannot go on as unseen or unheard. Its daylight *******!!!!! Please share this so that they can be named and shamed. They claim to be the SA'S BEST NETWORK? What a joke!!