1 reviews | Active since Jan 2017

09 May 2018, 19:47

MTN daylight robery

Good day

I am really not happy as a customer and feel that I was overcharged for the past 2 years. I took a contract in January 2016 and I was advised to take an option of an insurance with monitor 24. Was very glad to take the insurance I think I am paying about R115 a month. The contract ended and I am still paying for the insurance and I do not have a problem with that. I took another contract for data for my 2 numbers and I am paying R89 for each. For this month I discovered that I was overcharged for the 073 number debit was R192 instead of R89. When I was questioning this I was sent from pillar to post and I was told that I need to send the contract. But the contract does not allow to be sent to a 3rd party, and the lady that I spoke to today informed me that I was not overcharged. The other amount was for the insurance with MTN and to my surprised I explained to her that when I took the insurance I was informed it was the monitor insurance not MTN. Meaning I had 2 insurance on my 1 cell phone, and for the past 2 years I did not notice. But why was I advised to take the monitor 24 insurance if MTN also had an insurance? I would like to get my money back for the insurance that I paid for that I did not have knowledge on. This is just a ****************, was I going to be paid twice if the cellphone was ******? absolutely not so please do the right thing and pay back my money of the past 27 months.

Nokuthula Ngwenya

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 May 2018, 14:30
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,