1 reviews | Active since Aug 2009
Mtn **************** & INSOLENT STAFF
<p>Last month I was billed for data that I did not buy. I called mtn and informed them of this. I paid for it even though I did not buy it. Today I see the same thing happend and called them immediately to sort it out as I am not made of money and cannot afford to pay for something that I did not ask for. I requested that it be reversed as I am not going to use nor pay for it. I informed the rude mtn employee that it is just me and my wife that have access to the device and my 8 year old only plays games and doesn't even know anything about data. This arrogant person says that it is definately my son that is doing this. My son uses the device under supervision only. In any case that is not even the point as I already informed them of this last month and it should not even be an issue this month. </p> <p> MTN I WILL NOT PAY FOR THIS DATA ! I DON'TCARE HOW DESPERATE YOU ARE TO MAKE MONEY. STOP *****ING MONEY FROM HARD WORKING PEOPLE AND 1 LAST THING,TRY EMPLOYING COMPETENT STAFF WHO KNOW HOW TO DEAL WITH CUSTOMERS.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account, the additional data bundles are not activate and on the invoice dated 2016-08-20 you have not been billed for the additional data.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account, the additional data bundles are not activate and on the invoice dated 2016-08-20 you have not been billed for the additional data.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
