1 reviews | Active since Nov 2016
MTN - **************** - continued....
<p>On the 23rd of November 2016 I placed a review on Hello Peter about MTN not doing their work and basiclly *****ling their clients money...</p> <p> </p> <p>They Rep**** to me a day later saying that the will give me a credit note on my account of R2903.77....</p> <p>(**************** 23 Nov 2016). After numerous phone calls they promised me that the credit will be allocated to my account December statement. This was not done, while trying to sort this out in December, on the 27th. The Manager I spoke to told me that I must not phone on a public holiday... I also work and this is the only time I have to sort out personal issues.. Why are you working in a 24 Hour Call Center if you not able to assist.... a month and half later and I am still waiting for the same manager to phone me back... </p> <p>MTN was quickly to take tha money from my account, but fixing their mistakes takes them almost 3 months....</p> <p>Can't wait for my contracts to finish this year so I can move to Vodacom or Cell C.... anything will be beter then their pathetic service....</p>
Good day Annamarie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that we do notice as per REQ:***, a credit of R2903.77 was supposed to be passed on the account. We have sent an urgent escalation to the billing department to please allocate the credit to your account. We appreciate your patience while the process is underway.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Annamarie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that we do notice as per REQ:***, a credit of R2903.77 was supposed to be passed on the account. We have sent an urgent escalation to the billing department to please allocate the credit to your account. We appreciate your patience while the process is underway.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good Day
WHEN will MTN process the credit note, another month has passed and no credit note as yet!!!
HOW long does it take MTN to process a credit note??
Good Day
WHEN will MTN process the credit note, another month has passed and no credit note as yet!!!
HOW long does it take MTN to process a credit note??