MTN - ****************

I bought airtime off of the ABSA banking app as I always do on the 31st of September 2020.

My MTN prepaid account was not credited accordingly.

I proceeded to call the service center and they were unable to assist me and told me that I should call back in 2-24 hours as their system was experiencing delays. I insisted on getting a reference number and was provided one ***

I then called back 24 hrs later on the 1st of September 2020 and I was once again told to call back at another time. I insisted that at that I need immediate assistance and was given the managers email address. I was asked to include a bank statement so that my airtime could be credited to my MTN number.

To date I have received no feedback or credit and my time spent on this matter has far exceeded the cost of the airtime.

Assuming that I am not the only one having this struggle which at the time of my inquiry this was confirmed

I believe that this is considered ****************.

I look forward to the response to this review