AM
Annamarie M
1 reviews | Active since Nov 2016
23 Nov 2016, 11:18
MTN - ****************
<p>After phoning MTN in January 2016 to add a block to my data contract, so that I dont use more than my allocated 2GB per month, I received a invoice from them for this month for over R2000. My contract is only R149.00.</p> <p>After phoning them supplying them with the reference number of the call, they could confirm my instruction to put the block on the contract, but apparently the contract are NOT allowed a block.... and me as the customer should have phoned them (MTN) to confirm that they have done their work????</p> <p>Really, I am the paying customere here and should receive a service from them. There service is USELESS!</p> <p>The manager I spoke to eventually escalated the issue to see where the problem is. He rekens me I need to let the debit order bounce.... really and then my phone gets cut of or I get a bad credit record....</p> <p>Service are pathetic and there are no communication from MTN to their customers. Why did they not tell me at the beginning of the year the contract cant have a block... and why did the store not tell me I cant have a block on the contract after I speciffically asked for it!! ****************!!!</p>
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MTN South Africa's replyOfficial
24 Nov 2016, 09:32Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Credits have been passed on your acc as per the below:
"Good day, A credit request of R2903.77 Incl vat for sul limit Charges has been sent through for proval for cell no:*** invoice/s date:2016-08-13 AND 2016-11-13.Thank you.Consumer Billing Queries contact no:*** Office Hours."
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply24 Nov 2016, 09:32
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Credits have been passed on your acc as per the below:
"Good day, A credit request of R2903.77 Incl vat for sul limit Charges has been sent through for proval for cell no:*** invoice/s date:2016-08-13 AND 2016-11-13.Thank you.Consumer Billing Queries contact no:*** Office Hours."
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
AM
Annamarie M's updateReviewer Update
18 Jan 2017, 08:02After the credit note was approved in Nov. I have not received the credit on my account. Mtn is *****ing from their clients. They are quick to take your money. But not in correcting their errors... Useless. Cant wait for my contract to expire so I can change my service provider. No service and no communication from MTN. So many Managers saying they will phone you back... never has one phoned me back to assist in my problem.
AM
Annamarie M's update18 Jan 2017, 08:02
Reviewer Update
After the credit note was approved in Nov. I have not received the credit on my account. Mtn is *****ing from their clients. They are quick to take your money. But not in correcting their errors... Useless. Cant wait for my contract to expire so I can change my service provider. No service and no communication from MTN. So many Managers saying they will phone you back... never has one phoned me back to assist in my problem.