KM
Keneilwe M
1 reviews | Active since Mar 2018
12 Aug 2019, 15:44
MTN ****************
MTN is a ****ty service provider. It is so unfortunate that other network providers do not have sufficient network coverage. In May 2019 i took out a wifi router contract for R489 which gives 60GB of data (30GB anytime & 30GB nightime). From day one my data has been depleting within a week after I have been credited and I have made sure not to use my wifi automatically when I get home. I checked my messages and realized that I have been receiving 20GB (10GB anytime and 10GB nightime). There was only one document that I signed and now I am told that it is not the contract. I am in the process of disputing this as I type. I am severely disappointed in MTN
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MTN South Africa's replyOfficial
23 Aug 2019, 12:18Good Day Keneilwe
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and inconvenience caused.
Kindly note that we will have this matter investigated and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and inconvenience caused.
Kindly note that we will have this matter investigated and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,
MTN South Africa's reply23 Aug 2019, 12:18
Official
Good Day Keneilwe
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and inconvenience caused.
Kindly note that we will have this matter investigated and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and inconvenience caused.
Kindly note that we will have this matter investigated and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Best regards,