1 reviews | Active since Jul 2018
MTN ****************
I am in contract for mobile with MTN. I used to get text messages informing me about subscriptions which I don't know about. I got more than 30 text messages a day and apparently it's an MTN service. I called and asked them to remove those subscriptions and they told me it's sorted.
Previous month I was sent an SMS stating that I'm using out of bundle and charges would apply. I quickly called them again to asked them to change the data limit because I don't want a hike in my bills and the adviser said he sorted it. This month they sent me a bill with a huge hike abs and when I called they said I have subscriptions and my usage is on 0 which means I am being charge the "out of data rates". MTN makes sure that they do whatever it takes to charge. Right now I'll be paying a huge amount for services that I don't know about and their ****** lying advisors who tell you they have made the changes. I feel like they are trained to lie and con you in every way. I am sick of this provider!!! ????
Dear Siphamandla,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note you can manage your future subscriptions here http://mtnplay.co.za/web/mymtnplay.aspx
Your usage limit is the airtime, SMSs or data available beyond your subscription or recurring bundles.
Dial *136*5# to adjust your limit for additional voice, SMS or data bundles and out-of-bundle usage.
We also do notify you once your monthly allocation gets depleted and that out bundles rates shall be charged.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Should you need help in the future, please do not hesitate to contact me directly on *** , and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Siphamandla,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note you can manage your future subscriptions here http://mtnplay.co.za/web/mymtnplay.aspx
Your usage limit is the airtime, SMSs or data available beyond your subscription or recurring bundles.
Dial *136*5# to adjust your limit for additional voice, SMS or data bundles and out-of-bundle usage.
We also do notify you once your monthly allocation gets depleted and that out bundles rates shall be charged.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Should you need help in the future, please do not hesitate to contact me directly on *** , and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,