MTN - ****************
<p>MTN has billed me in excess of 23 000.00 for data usage. After numerous emails and calls to the 808 number I have not received any feedback. The MTN branch in Cresta confirmed that I have a limit on my data usage. I received, shortly after I raised the issue via all channels possible, an sms stating that my data usage limit has been changed from 0.00 to 0.00, supporting the fact that I had a limit. Per the contract my usage is limited to my contract amount of 500mb per month. This is further supported by the all the additional data I buy via FNB.</p> <p>The service is dismal, *********** and lacking. How many emails must one write. How many times do I call 808, only to get lost in the poorly structured IVR menus and finally to have my call dismissed me I do get through.</p>
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MTN South Africa's replyOfficial
28 Jul 2016, 14:33Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
A credit request of R16479.79 (incl. vat) for the failed usage limit on the invoices dated 2016-04-21 to 2016-06-21 has been sent through for approval for the cellphone number 083****381. We have requested the consultant who did the validation to make sure that the credit has been passed to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2016, 14:33
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
A credit request of R16479.79 (incl. vat) for the failed usage limit on the invoices dated 2016-04-21 to 2016-06-21 has been sent through for approval for the cellphone number 083****381. We have requested the consultant who did the validation to make sure that the credit has been passed to your account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
02 Aug 2016, 06:46Tahnk you. Please can I request a corrected customer statement and invoice for all my lines - tpday still. The ********** refuses, refrering it to legal. The online platform does not accept my login and passweord
's update02 Aug 2016, 06:46
Reviewer Update
Tahnk you. Please can I request a corrected customer statement and invoice for all my lines - tpday still. The ********** refuses, refrering it to legal. The online platform does not accept my login and passweord
's updateReviewer Update
29 Aug 2016, 11:53After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.
's update29 Aug 2016, 11:53
Reviewer Update
After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.
's updateReviewer Update
29 Aug 2016, 11:53After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.
's update29 Aug 2016, 11:53
Reviewer Update
After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.
's updateReviewer Update
29 Aug 2016, 11:53After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.
's update29 Aug 2016, 11:53
Reviewer Update
After MTN has charged me excessively and subsequently reversed the data charges I am waiting for an updated statement. I have requested this on several occassions.