NM
Nokuthula M
1 reviews | Active since Jun 2013
28 May 2015, 09:57
MTN ****************
i have been buying airtime and data bundles a lot lately and i dont understand where they vanish to. just 5 minutes ago i recharged my account with R15 because im afraid to buy a lot of airtime that just vanishes!!!i called 3 numbers and all 3 people did not pick their phones and as im directed to a voicemail of the 3rd call...my airtime is finished!!! i restart my fone only to find that MTN has given me the notorious R%% airtime and 10MB of data!!!i dont want your so called free airtime and bundles, i want to know where my airtime is going??? This is unacceptable and disgusting...also i want to know how do i cancel receiving this free airtime and bundles?
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MTN South Africa's replyOfficial
04 Jun 2015, 12:08Hello Dimasomlembe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there bundles were loaded, however this was used. Once this is depleted it is charged from the remaining airtime for active internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there bundles were loaded, however this was used. Once this is depleted it is charged from the remaining airtime for active internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Jun 2015, 12:08
Official
Hello Dimasomlembe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there bundles were loaded, however this was used. Once this is depleted it is charged from the remaining airtime for active internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there bundles were loaded, however this was used. Once this is depleted it is charged from the remaining airtime for active internet sessions.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***