kM
kgosietsile M
1 reviews | Active since May 2019
14 May 2019, 12:56
MTN DAYLIGHT ******S
i have been charged for a contract that i have long terminated as i was given the wrong hand sets.i got the phones and returned them the following day without using them,instead of being a charged a cancellation fee they want me to pay a monthly subscription for a sim card and phones that are with MTN and i have never used.please help. ********** / **********
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MTN South Africa's replyOfficial
15 May 2019, 09:50Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I will escalate this matter to the relevant parties to get a resolution on this query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I will escalate this matter to the relevant parties to get a resolution on this query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply15 May 2019, 09:50
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I will escalate this matter to the relevant parties to get a resolution on this query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that I will escalate this matter to the relevant parties to get a resolution on this query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,