MTN Day ******s

<p>On the 30th December 2016 I phoned the MTN call center to have data bundles to be loaded and on their side it showed that they had been loaded successfully but I hadn't received them. The consultant advised that I wait for about an hour which I did and they were still not active. I then called back after 2 hours and requested to have a new bundle loaded and cancel the inactive one because it is taking forever. The lady logged a call for the first bundle to be cancelled (not to be billed for it). On the 13th of January I received a statement in which I noticed that I had been billed for the data bundle that I never received. I then phoned the call centre to query the statement. A lady by the name of Thuli assisted me, she was very rude. She said the ticket request that the previous consultant send through was still open, it instructs the billing department not to bill me for the data bundle that never got loaded, which means they will not debit my account for that data bundle. I found this really confusing because I already received an invoice showing that I'm being charged for it, I then asked for clarity. In which I was told I do not listen, what's on the invoice is not what will be debited because the ticket is still opened. I asked why then is it included on the statement and again I was told I'm not listening and I should maybe stop asking questions and listen to her because she's trying to explain. She repeated herself and I asked if I can get an invoice that shows how much will be debited because what I got is misleading. She said I will not get another statement but I will not be paying the amount reflecting on the invoice. I decided not to say anything since it was clear she was not willing to understand what my query is. It is so sad how MTN treats their clients, I'm certain they will make me pay for the data bundle I didn't receive. Really disappointing! They get a zero rating from me</p>