BK
Bongani K

1 reviews | Active since Oct 2016

03 Oct 2016, 05:47

Mtn DAY LIGHT ROBERY!!!

<p>On friday 23rd i had 900mb of data and didn't use it the whole weekend untill tuesday afternoon and after 15min i received a msg that i was out of data. Wednesday morning i bought 1gig of data and recieved 500mb extra and by thursday night i was left with 1.4gig and didn't use it until yesterday and again after 30min i received a msg telling me that i was out of data like WHAT THE HELL??!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Oct 2016, 11:30
Official

Good day Bongani Khoza

Please accept our apologies for the inconvenience experienced.

We have checked the data usage and billing from the 22 September to the 25 September. The balance of the data that was available ( 12MB) was used on the 23 September between the hours of 12:45:31 - 18:16:08.

The night express is a promotional data and has an expiry date and can only be used from midnite till morning.

The Samsung SM-A500 handset has an android software and keeps updating application in the background. It is advisable to restrict the background data and also set the handset to update application when it is in a wi-fi network.

Regards

Lungi

REQ:***

Best regards,