MTN DAY LIGHT *******!
<p>on the 14th august 2016 at canal walk (enterance 5) MTN cape town my wife took out 2 contract samsung S7 edge.</p> <p>i was told that samsung and MNT has this promotion... if you buy a samsung S7 you automatically recieve a samsung TAB 3 and a Gear VR FREE on this package for just under R700, she then inquired about a GEAR 2 watch and the sales guy said that its a ADD ON for R200 extra, my wife then signed for 2 samsung S7s and a watch </p> <p> </p> <p>we recieved the 2 cell phone and the watch then they told us that the VR will be delivered and the TAB 3s should be there for the lastest the 19th august 2016, please note i stay in belhar which is +- 20km away from canal walk </p> <p> </p> <p>i drove up and down to MTN until i just gave up all at my own expence .. till today i havnt recieved a call from MTN or a date as when i will recieve the TAB 3 and to top it off the last visit to MTN they told me because i took the watch i cant have the TAB .. but im paying for the watch ???? WHAT THE HELL!!!</p> <p> </p> <p>i thought i was paying R980 p/m for a S7 +TAB3 +VR+WATCH however that is not the case ... MTN YOU SUCK i should of stayed at CELL C </p> <p> </p> <p>instead of making your clients pay to drive up and down in the hope of getting what you as MTN promised .. you guys could of atleast called or keep us informed this is POOR SERVICE ON A ANOTHER LEVEL</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
