1 reviews | Active since Mar 2011
Mtn Datashare not fulfilling its intent
<p>Good Day. I recently took out a contract for my mum which came with 50gb promotional data monthly. Since she probably won't use all of this data, and Mtn has the datashare product offering which it punts as a mechanism to reduce wasted data, I though it would be a good idea to link my dad's sim card to this package. After a few days it stopped working and when I contacted customer care , I was told that it's because Mtn datashare does not apply to promotional data. I am of the opinion that this is an unfair practise of Mtn which results in wastage and goes against the essence of the product itself. I would appreciate it if this matter is looked into.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that as per the business rules for MTN Data Share, active data sessions for the linked SIMs shall accordingly deplete from the Data Share plan owner’s inclusive and monthly data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that as per the business rules for MTN Data Share, active data sessions for the linked SIMs shall accordingly deplete from the Data Share plan owner’s inclusive and monthly data bundles.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Good Day
Thanks for the response.
Please note that it is the business rule that I am contesting.
Kind Regards
Good Day
Thanks for the response.
Please note that it is the business rule that I am contesting.
Kind Regards
