MJ
Morkel J
1 reviews | Active since Sept 2015
03 Sept 2015, 13:08
MTN Datashare
I registered for MTN datashare on Monday 31st August.<br> I received a message stating that I have successfully registered.<br> However I am not able to add a number that I would like to share data with.<br> <br> I have spent a lot of time talking to various call centre agents who have either re-registered me, told me to call other numbers only to be told it is the wrong department or just cut off.<br> <br> The bad service over the last 4 days has just resulted in me still not being able to share date from one MTN number to another.<br> <br> This makes me wonder if Datashare actually even works?
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MTN South Africa's replyOfficial
16 Sept 2015, 11:52Hello jen.morkel2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have sent you an email in regards to the issue we also tried to call you, please respond via email for further assistance .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have sent you an email in regards to the issue we also tried to call you, please respond via email for further assistance .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 11:52
Official
Hello jen.morkel2015,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have sent you an email in regards to the issue we also tried to call you, please respond via email for further assistance .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have sent you an email in regards to the issue we also tried to call you, please respond via email for further assistance .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,