1 reviews | Active since Mar 2011
MTN datalive (PSD) - yet another one
Dear MTN<br> <br> This is a complaint about this MTN datalive (PSD). I have already seen tons of complaints on the same subject matter.<br> I upgraded my phone and contract roughly 3 months ago. First month i got an aprox. bill of R900, bearing in mind that my contract fee is R627.99. I assumed i had gone over on my data??<br> next month i find out that if i have 0mb data i can't go on the internet, no minutes and i can't phone. so what is this extreme MTN datalive (PSD) bill that im getting? it makes no sense? if i haven't spent anything how am i getting this? give me a breakdown i want to see the costs and what you are charging for you ******.<br> R1000 this month for this unknown service? I am requesting a reversal from my bank and the proof for reasoning is this complaint AND other complaints on the exact same problem from other people. <br> once i get my money back i will pay my R627.99 for my account. I have put a stop order on your debits until this is sorted and only pay you my fee of R627.99 a month.<br> <br> Also, Thabo from the randburg branch was supposed to send me proof of upgrade so that i can submit it to my insurance, so please can he do that. i haven't had insurance for 3 months.<br> <br> Chris kruger
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***