1 reviews | Active since Jul 2011
MTN Datalive (PSD) Charges
So I've noticed that for the past two months I've been billed R852.50 a month instead of R119 a month. First of all, huge mission to get registered on the pathetic website, but that's a matter for another day. Go into my account, stumble across this wonderful term MTN Datalive (PSD) Charges (which I have no idea what it is). Now, I have not breached my data usage on this contract, ever (I came close to it in the middle of May), so please explain to my why this data is being charged to my account. I expect a refund of this money as it's very clear that I am not the only person that has had this incorrect billing occur to.<br> <br> I appreciate your speedy feedback.<br> <br> Kind Regards
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note the matter is being addressed with the relevant supervisory team and will conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note the matter is being addressed with the relevant supervisory team and will conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,