1 reviews | Active since May 2016
MTN Datalive (PSD) billing
<p>My MTN bill was an extra R7000 this month, more than 6 times its normal amount. I have logged 4 separate queries, using the MTNActive website, phoning the call centre and going in person to multiple MTN stores. Not only is the issue not resolved, but no one can update me on the status of my queries! Clearly MTN has no idea about how to track their "MTN Datalive (PSD)" billing. Right now the phone is switched off and the sim card is not even in a phone, but somehow it is still managing to generate "MTN Datalive (PSD)" calls. How is this possible? Is there anyone at MTN who can help?</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Duplicate query. Feedback sent via email to the customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Duplicate query. Feedback sent via email to the customer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***