MTN datalive (PSD)
<p>I had a cellphone contract with Altech autopage. I was tranferred to MTN in February 2016 after Altech was sold.</p> <p>At the end of June I received a bill for R500+ for 'MTN datalive (PSD)', and it has increased every month since then with about R100 each month. Why does it keep increasing?? When I phoned MTN to enquire about this, all they said that it is amount spend on extra data and I can find itemized billing on the website. I have tried, but was not successful. I have uncapped wifi at home, and I have uncapped wifi at work. I had internet issues once, where I then purchased an internet bundle. I stay offline when I am not at home or work.</p> <p> </p> <p>In Mar - May my bill was perfect. Could someone please tell me how and why. I have also googled this issue, and I see that I am not the first person, and I doubt I will be the last person to have this issue. MTN, what gives??</p>
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MTN South Africa's replyOfficial
01 Sept 2016, 16:47Good Day Janneman Erasmus,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are charged according to the volume of data you used without a data bundle available. This means that MTN does not decide on the amount to bill you, your usage determines how much you are billed.
Please contact our Customer Care for the Itemised Billing and for the Validation of the charges. A request will be logged by a Call Centre agent with the Billing department to validate the charges and feedback back to the Call Centre.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply01 Sept 2016, 16:47
Official
Good Day Janneman Erasmus,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are charged according to the volume of data you used without a data bundle available. This means that MTN does not decide on the amount to bill you, your usage determines how much you are billed.
Please contact our Customer Care for the Itemised Billing and for the Validation of the charges. A request will be logged by a Call Centre agent with the Billing department to validate the charges and feedback back to the Call Centre.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,